Privacy Policy for Shop.Decoratus.Ca

Last Updated: 31.10.2024

At shop.decoratus.ca, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our customer support team, or make a purchase. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect a variety of information, including:

a) Personal Identification Information

• Account Information: Name, email address, phone number, shipping and billing address.
• Order Information: Details regarding the items you purchase, payment information, and any shipping preferences.

b) Technical Information

• Device and Usage Data: IP address, browser type, operating system, and other technical data about how you access and interact with our website.
• Cookies and Similar Technologies: Small files that help us recognize you, remember your preferences, and personalize your experience.

c) Other Voluntary Information

• Customer Support Communications: Information you provide when you contact our support team for assistance.
• Marketing Preferences: Your choices for receiving promotional emails and updates.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing and Fulfillment: To complete your purchase, arrange shipping, and provide updates on your order status.
• Customer Support: To assist you with inquiries, returns, and other customer service needs.
• Improving Our Services: To analyze user behavior and improve our website, product offerings, and services.
• Marketing and Promotions: To send you promotional messages, special offers, and product updates that align with your preferences.

3. Legal Basis for Processing Your Information

In certain jurisdictions, we are required to identify a lawful basis for processing your information. Generally, we process your information because:

• It is necessary for contract performance: We process your information to fulfill our contract with you (e.g., completing a purchase).
• It serves a legitimate interest: We use your information to improve our services, prevent fraud, and understand our customer base better.
• You provide consent: When required, we will request your consent to send marketing communications and other non-essential interactions.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following situations:

a) Service Providers

• We may share your information with vendors and service providers who assist us with essential tasks such as payment processing, order fulfillment, and website hosting.

b) Compliance with Legal Obligations

• We may disclose information to comply with legal requirements, enforce our policies, or respond to lawful requests from public authorities.

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5. Security of Your Information

We employ a variety of security measures, including encryption, firewalls, and secure access controls, to protect your information. Despite our efforts, no electronic transmission or storage method is entirely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your information in certain circumstances.
• Restriction: Request restrictions on how we process your information.
• Portability: Request a copy of your information in a commonly used format.
• Opt-Out: Opt-out of receiving marketing emails by following the “unsubscribe” link in our communications.

To exercise any of these rights, please contact us at info@decoartus.ca. We may require verification of your identity to process certain requests.

8. Cookies and Tracking Technologies

We use cookies, beacons, and similar tracking technologies to enhance your browsing experience, analyze trends, and personalize content. You can adjust your cookie preferences in your browser settings. Note that disabling cookies may limit your access to some features on our website.

9. Children’s Privacy

Our website and services are intended for individuals over the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Contact Us

If you have questions about this Privacy Policy or need assistance with exercising your rights, please contact us:

Decoratus Canada Corp.

Email: info@decoratus.ca

Address: 9-3640 Weston Rd, North York, ON M9L 1W2, Canada

Phone: +1 647-640-2272