Last Updated: 31.10.2024

At shop.decoratus.ca, each item we create is carefully crafted to provide unique, high-quality wood products for our customers. Due to the delicate nature of our products, all sales are final.

Final Sale Policy

All items purchased from our store are considered final sale and are non-refundable. We do not accept returns, exchanges, or cancellations once an order has been processed and shipped. We encourage customers to review product descriptions, dimensions, and care instructions before completing a purchase to ensure it meets their needs.

Damaged or Defective Products

We take great care to inspect each product thoroughly before shipping. However, if your item arrives damaged due to transit, please reach out to us within 24 hours of receiving your order. For us to assist you, please include:

• A description of the damage
• Clear photos of the damaged item and its packaging

Once we receive your documentation, we will assess the situation and provide options, which may include a replacement or store credit, at our discretion.

Customer Responsibility for Care

Our products are designed for careful handling and use, as they can be sensitive to certain conditions. We are not responsible for damages that occur after the item has been received by the customer, including wear and tear, improper care, or accidental damage.

Contact Us

If you have any questions about this policy or need assistance, please contact us:

Decoratus Canada Corp.

Email: info@decoratus.ca

Phone: +1 647-640-2272

We appreciate your understanding and support as we continue to offer you quality wood products designed to be cherished and handled with care.